Tenants

We believe that everyone deserves a good quality home to live in.

It’s a fundamental human right – an essential platform on which to build a happy and fulfilled life. But we know that not everyone can afford to buy their home. That’s why we are dedicated to finding all housing tenants good-quality, comfortable homes to live in at a fair rental price.

Here’s what we can offer you:

Great, quality properties of all sizes and locations across the UK
Expert advice on all aspects of social and open market housing.
Properties managed and maintained by our dedicated teams.
A rapid-response in–house repairs and maintenance team dedicated to providing you with excellent service 24/7.
A fair housing and equal opportunity policy.
A rigorously enforced anti-social behaviour policy.
Accompanied viewings.

FAQ

Who manages the property whilst I am a tenant?

Bedford Estatess will manage your property and become your landlord. All points of contact will be between you and Bedford Estatess.

Can anyone enter the property whilst I am a tenant?

No absolutely not. If anyone needs to access the property for any reason you will be notified in writing, although this is usually just for our six-monthly property inspection and a yearly gas safety certificate.

What is an AST?

An AST is an Assured Shorthold Tenancy Agreement which is a legally binding contract between you the tenant, and Bedford Estatess the landlord. Both parties have obligations during your stay in the property which are outlined in this.

Who is responsible for utilities and council tax?

You the tenant are responsible for utilities and council tax unless otherwise informed by Bedford Estatess.

What about repairs and safety?

Bedford Estatess are responsible for the repairs and safety of your home and you can refer to your tenant handbook about this.

I have a noisy neighbour

Bedford Estatess have an anti-social behaviour policy. Please refer to your tenant handbook.

The radiators are not warming up properly

In your tenants handbook you will find a troubleshooting guide to help with some common household problems.

I have lost my keys

We recommend that you get a spare set of keys cut and give them to a friend or neighbour in case of an emergency. If you do lose your keys in office hours you can come into the office with proof of ID and a £20 deposit and get a new set cut at your expense.

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